Freshdesk: The Best Open-Source Alternatives

Freshdesk is a customer service application from Freshworks with a shared ticketing system. Support teams can handle customer requests, automate processes, and analyze their work.

In the directory, Freshdesk is listed in the «Help Desk» category.

Here you can find open-source alternatives, and separately marked source-available alternatives, to «Freshdesk» (external link) in the category «Help Desk».

In the Category «Help Desk»

FreeScout

FreeScout combines shared email inboxes with a help desk. Internal notes, assignments, and conversation histories support teamwork.

  • Help Desk

Zammad

Zammad brings together support requests from email, chat, and other channels. Teams handle tickets with clear assignments and a shared communication history.

  • Help Desk