Zammad

Zammad is a web-based help desk for support requests from email, chat, phone, and other channels. Teams can assign tickets, track their progress, and view previous communication together.

The actively maintained software is built with Ruby and licensed under AGPL-3.0. It can be self-hosted or used as a cloud service. Zammad offers commercial hosting and support. SAML SSO is included in the open-source version.

Fact Sheet

Categories
Status
Actively maintained
License
  • AGPL-3.0
Operation
  • On-Premises / Self-hosted
  • SaaS
Technologies
  • Ruby
Single Sign-On (SSO)
MCP server
  • Unknown: not specified

Data last checked on October 27, 2026

Open-Source Alternatives

In the Category «Help Desk»

FreeScout

FreeScout combines shared email inboxes with a help desk. Internal notes, assignments, and conversation histories support teamwork.

  • Help Desk